/* ========================================
   SYSTEM ZGŁOSZEŃ — TICKET
   Kolory: czarny, pomarańczowy, biały
   ======================================== */

.ticket,
.ticket * {
    box-sizing: border-box;
}

.ticket {
    width: 100%;
    margin: 0;
    color: #333;
    font-family: Arial, Helvetica, sans-serif;
    font-size: 14px;
}

/* ========================================
   NAGŁÓWEK ZGŁOSZENIA
   ======================================== */

.ticket .ticket-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 15px;
    padding: 18px 22px;
    background: #222;
    border-bottom: 3px solid #ff7900;
    border-radius: 4px 4px 0 0;
    color: #fff;
}

.ticket .ticket-header_title {
    flex: 1;
    min-width: 0;
    color: #fff;
    font-size: 18px;
    font-weight: 700;
    line-height: 1.5;
    overflow-wrap: anywhere;
}

.ticket .ticket-header_buttons {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}

/* ========================================
   PRZYCISKI
   ======================================== */

.ticket .btn {
    display: inline-block;
    padding: 9px 15px;
    border: 1px solid transparent;
    border-radius: 4px;
    font-family: inherit;
    font-size: 13px;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
    text-decoration: none;
    cursor: pointer;
    transition: background .2s, border-color .2s, color .2s;
}

/* Powrót */
.ticket .btn-default {
    color: #333;
    background: #fff;
    border-color: #ccc;
}

.ticket .btn-default:hover,
.ticket .btn-default:focus {
    color: #222;
    background: #eee;
    border-color: #bbb;
}

/* Zamknij zgłoszenie */
.ticket .btn-danger {
    color: #fff;
    background: #c94335;
    border-color: #b9362a;
}

.ticket .btn-danger:hover,
.ticket .btn-danger:focus {
    color: #fff;
    background: #ad3025;
    border-color: #98271e;
}

/* Otwórz ponownie / wyślij odpowiedź */
.ticket .btn-success {
    color: #fff;
    background: #ff7900;
    border-color: #ff7900;
}

.ticket .btn-success:hover,
.ticket .btn-success:focus {
    color: #fff;
    background: #e66d00;
    border-color: #e66d00;
}

/* Fokus klawiatury */
.ticket .btn:focus-visible {
    outline: 2px solid #ff7900;
    outline-offset: 2px;
}

/* Przycisk nieaktywny */
.ticket .btn:disabled,
.ticket .btn[disabled] {
    opacity: .6;
    cursor: not-allowed;
}

/* ========================================
   TREŚĆ ZGŁOSZENIA
   ======================================== */

.ticket .ticket-content {
    padding: 22px;
    background: #f7f7f7;
    border: 1px solid #dedede;
    border-top: 0;
    border-radius: 0 0 4px 4px;
}

/* ========================================
   WIADOMOŚCI
   ======================================== */

.ticket .messages {
    margin: 0 0 20px;
    background: #fff;
    border: 1px solid #ddd;
    border-radius: 5px;
    overflow: hidden;
}

.ticket .message-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 8px 15px;
    padding: 13px 16px;
    color: #292929;
    background: #f0f0f0;
    border-bottom: 1px solid #ddd;
    border-left: 4px solid #444;
}

/* Nadawca */
.ticket .message-header h3 {
    margin: 0;
    padding: 0;
    color: #292929;
    font-size: 14px;
    font-weight: 700;
    line-height: 1.5;
    overflow-wrap: anywhere;
}

.ticket .message-header h3 i {
    margin-right: 6px;
    color: #666;
}

/* Wiadomość klienta */
.ticket .message-header.client {
    background: #fff7ed;
    border-left-color: #ff7900;
}

.ticket .message-header.client h3 i {
    color: #ff7900;
}

/* Wiadomość obsługi / administratora */
.ticket .message-header.staff,
.ticket .message-header.admin {
    background: #f0f0f0;
    border-left-color: #444;
}

.ticket .message-header.staff h3 i,
.ticket .message-header.admin h3 i {
    color: #444;
}

/* Data w nagłówku wiadomości */
.ticket .message-header .date {
    padding: 2px;
    color: #777;
    font-size: 12px;
    line-height: 1.5;
}

/* Treść wiadomości */
.ticket .message-content {
    padding: 18px 16px;
    background: #fff;
    color: #333;
    font-size: 14px;
    line-height: 1.8;
    overflow-wrap: anywhere;
    word-wrap: break-word;
}

/* Linki w treści */
.ticket .message-content a {
    color: #e66d00;
    text-decoration: none;
}

.ticket .message-content a:hover {
    text-decoration: underline;
}

/* Stopka wiadomości */
.ticket .message-footer {
    padding: 9px 16px;
    background: #fafafa;
    border-top: 1px solid #eee;
    text-align: right;
}

.ticket .message-footer .date {
    color: #999;
    font-size: 11px;
}

/* ========================================
   FORMULARZ ODPOWIEDZI
   ======================================== */

.ticket .panel {
    margin: 25px 0 0;
    background: #fff;
    border: 1px solid #ddd;
    border-radius: 5px;
    box-shadow: none;
    overflow: hidden;
}

.ticket .panel-heading {
    padding: 13px 16px;
    background: #222;
    color: #fff;
    border-bottom: 3px solid #ff7900;
}

.ticket .panel-heading h4 {
    margin: 0;
    color: #fff;
    font-size: 16px;
    font-weight: 700;
    line-height: 1.5;
}

.ticket .panel-body {
    padding: 20px;
    background: #fff;
}

/* Pola formularza */
.ticket .form-group {
    margin-bottom: 18px;
}

.ticket .form-group label {
    display: block;
    margin-bottom: 8px;
    color: #333;
    font-size: 13px;
    font-weight: 700;
}

/* Pole wymagane */
.ticket .required {
    color: #ff7900;
}

/* Pole tekstowe */
.ticket textarea.form-control {
    display: block;
    width: 100%;
    min-height: 180px;
    padding: 12px;
    background: #fafafa;
    border: 1px solid #d5d5d5;
    border-radius: 4px;
    color: #333;
    font-family: Arial, Helvetica, sans-serif;
    font-size: 14px;
    line-height: 1.6;
    resize: vertical;
    box-shadow: none;
    transition: background .2s, border-color .2s, box-shadow .2s;
}

.ticket textarea.form-control:focus {
    background: #fff;
    border-color: #ff7900;
    outline: none;
    box-shadow: 0 0 0 2px rgba(255, 121, 0, .12);
}

.ticket textarea.form-control::placeholder {
    color: #999;
}

/* Przycisk wysyłania odpowiedzi */
.ticket input.btn-success[type="submit"] {
    min-height: 38px;
    padding: 9px 18px;
}

/* ========================================
   RESPONSYWNOŚĆ — TABLETY
   ======================================== */

@media (max-width: 768px) {
    .ticket .ticket-header {
        align-items: flex-start;
        padding: 15px;
    }

    .ticket .ticket-header_title {
        flex-basis: 100%;
        font-size: 16px;
    }

    .ticket .ticket-content {
        padding: 12px;
    }

    .ticket .message-header {
        padding: 12px;
    }

    .ticket .message-content {
        padding: 15px 12px;
    }

    .ticket .panel-body {
        padding: 15px;
    }
}

/* ========================================
   RESPONSYWNOŚĆ — TELEFONY
   ======================================== */

@media (max-width: 480px) {
    .ticket .ticket-header_buttons {
        width: 100%;
    }

    .ticket .ticket-header_buttons .btn {
        flex: 1;
        padding: 9px 10px;
    }

    .ticket .ticket-content {
        padding: 8px;
    }

    .ticket .message-header {
        align-items: flex-start;
        flex-direction: column;
    }

    .ticket .message-header .date {
        white-space: normal;
    }

    .ticket .message-content {
        font-size: 13px;
    }

    .ticket .panel-heading {
        padding: 11px 13px;
    }

    .ticket .panel-body {
        padding: 12px;
    }
}